2010

Beck, R. (2010). "The Nature of IT Services from a Management and IS Research Point of View," Proceedings > Proceedings of SIGSVC Workshop.

Joachim, N., Beimborn, D., Weitzel, T. (2010). "Investigating Adoption Determinants of Service-Oriented Architectures (SOA)," Proceedings > Proceedings of SIGSVC Workshop.

Marrone, M. (2010). "Searching for Mechanisms of Knowledge Integration in IT Operational Frameworks: The Case of ITIL," Proceedings > Proceedings of SIGSVC Workshop.

Olsen T., Welke R. (2010). "Composing Adaptive and Scalable IT Shared Services," Proceedings > Proceedings of SIGSVC Workshop.

Simmonds, D., Collins, RW., Berndt, D. (2010). "Coordinating the Relationship between IT Services Providers and Clients: The Case of Cloud Computing," Proceedings > Proceedings of SIGSVC Workshop.

Tracy, S.M., Lyons, K. (2010). "Service Systems and Social Innovation: Exploring Service, Value and Innovation within the Social Enterprise," Proceedings > Proceedings of SIGSVC Workshop.

Wijnhoven, F., Amrit, C. (2010). "Evaluating the Applicability of a Use Value-Based File Retention Method," Proceedings > Proceedings of SIGSVC Workshop.

2011

Alter, S. (2011). "Challenges for Service Science," Proceedings > Proceedings of SIGSVC Workshop.

Atiq, A., Gardner, L., Srinivasan, A. (2011). "Designing Technology-Enabled Services through Consumer-Provider Interactions," Proceedings > Proceedings of SIGSVC Workshop.

Feng, X., Wua, G.-F. (2011). "A Merging Cluster Algorithm for QoS-Oriented Supply and Demand," Proceedings > Proceedings of SIGSVC Workshop.

Gacenga, F., Cater-Steel, A., Toleman, M., Tan, W.-G. (2011). "Measuring the Performance of Service Orientated IT Management," Proceedings > Proceedings of SIGSVC Workshop.

Kwan, S.K., Muller-Gorchs, M. (2011). "Constructing Effective Value Propositions for Stakeholders in Service System Networks," Proceedings > Proceedings of SIGSVC Workshop.

Pahnila, S., Vayrynen, K., Pokka, T. (2011). "Participating in open innovation of services in social media," Proceedings > Proceedings of SIGSVC Workshop.

Schiller, S., Duffy, K., Sethi, V. (2011). "Serving Young Adult Online Consumers: the Transcendental Role of Social Media," Proceedings > Proceedings of SIGSVC Workshop.

Scupola, A., Tuunainen, V. (2011). "Open innovation and role of ICT in business-to-business services: Empirical Evidence from Facility Management Services," Proceedings > Proceedings of SIGSVC Workshop.

Shao, X., Siponen, M. (2011). "Consumer Acceptance and Use of Information Technology: Adding consumption theory to UTAUT2," Proceedings > Proceedings of SIGSVC Workshop.

Tuunanen, T., Govindji, H. (2011). "Utilization of Flow Concept for Digital Service Requirements Prioritization," Proceedings > Proceedings of SIGSVC Workshop.

Tuunanen, T., Merisalo-Rantanen, H., Bask, A. (2011). "Service Process Modularization: The Question of Customers' Utility," Proceedings > Proceedings of SIGSVC Workshop.

Wijnhoven, F. (2011). "Service Elements Valuation Using an Enterprise Architecture Language," Proceedings > Proceedings of SIGSVC Workshop.

Zolnowski, A., Semman, M., Böhmann, T. (2011). "Metamodels for Representing Service Business Models," Proceedings > Proceedings of SIGSVC Workshop.

2012

Alter, S. (2012). "Resources for Action: A Resource-Based View of Service Systems," Proceedings > Proceedings of SIGSVC Workshop.

Mora, M., Raisinghani, M., Gelman, O. (2012). "A Comparison of Service Design Processes in Relevant International ITSM Models and Standards," Proceedings > Proceedings of SIGSVC Workshop.

Pahlke, I., Beck, R. (2012). "End User Empowerment through Platforms for Situational Applications," Proceedings > Proceedings of SIGSVC Workshop.

Parchmann, J., Böhmann, T. (2012). "Smart Home Service Opportunity Identification," Proceedings > Proceedings of SIGSVC Workshop.

Semmann, M., Amrou, S., Bohmann, T. (2012). "Analysis of Learning Management Systems According to a Holistic View on Corporate Education Services," Proceedings > Proceedings of SIGSVC Workshop.

Tate, M., Furtmueller, E. (2012). "Service Development as Action Design Research: Reporting on a Servitized E-Recruiting Portal," Proceedings > Proceedings of SIGSVC Workshop.

2012

Sue Conger, Bill Hefley, Stuart Galup, Ron Dattero (2012). "Service Quality Measurement: Past and Future," Proceedings > Proceedings of SIGSVC Workshop.

2012

Nicolajsen, H. W., Scupola, A. (2012). "Creating a new innovation practice and a different innovation orientation through implementation of an idea competition tool," Proceedings > Proceedings of SIGSVC Workshop.