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A Design Process for Process-based Knowledge Management Systems

Surendra Sarnikar
Dakota State University, USA
Amit Deokar
Dakota State University, USA


Abstract
In order to gain sustainable competitive advantage in today’s knowledge economy, organizations are looking beyond routine transactional workflow processes to support knowledge-intensive processes. Traditional business process management systems are effective in providing coordination support, but are not geared towards providing relevant knowledge support as well. Also, knowledge management systems are used in an ad hoc manner without explicitly linking them to the underlying organizational processes. Process-based knowledge management (PKM) systems have emerged as a potential solution to support knowledge-intensive processes. However, design guidelines for developing PKM systems are minimal. This paper highlights this research problem, identifies kernel theories governing the design and development of PKM systems, and synthesizes various kernel theories to propose a comprehensive design theory for PKM systems. Feasibility and a comparative evaluation of the proposed design theory are also discussed.

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Reference:Sarnikar, S, Deokar, A. V. (2009). "A Design Process for Process-based Knowledge Management Systems," Proceedings > Proceedings of JAIS Theory Development Workshop . Sprouts: Working Papers on Information Systems, 9(43). http://sprouts.aisnet.org/9-43
Keywords:Design Theory, Knowledge-Intensive Processes, Knowledge Management Systems
Item Type:Article - Volume 9 Article 43 (2009)
Language:English
Email: Surendra Sarnikar (sarnikar@acm.org)
Amit Deokar (amit.deokar@dsu.edu)

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