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Overview of the Technology Acceptance Model: Origins, Developments and Future Directions

Mohammad Chuttur
Indiana University, USA


Abstract
User acceptance of technology has been an important field of study for over two decades now. Although many models have been proposed to explain and predict the use of a system, the Technology Acceptance Model has been the only one which has captured the most attention of the Information Systems community. Thus, it is essential for anyone willing to study user acceptance of technology to have an understanding of the Technology Acceptance Model. This paper provides a historical overview of the Technology Acceptance Model (TAM) by summarizing the evolution of TAM, its key applications, extensions, limitations, and criticisms from a selective list of published articles on the model. Current observations indicate that although TAM is a highly cited model, researchers share mixed opinions regarding its theoretical assumptions, and practical effectiveness. It is concluded that research in TAM lacks sufficient rigor and relevance that would make it a well established theory for the IS community.

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Reference:Chuttur M.Y. (2009). "Overview of the Technology Acceptance Model: Origins, Developments and Future Directions," Indiana University, USA . Sprouts: Working Papers on Information Systems, 9(37). http://sprouts.aisnet.org/9-37
Keywords:Technology Acceptance, Information System Deployment, TAM, Information System Theory.
Item Type:Article - Volume 9 Article 37 (2009)
Language:English
Email: Mohammad Chuttur (mchuttur@indiana.edu)
Additional Information:I am indebted to Dr Alice Robbin from Indiana University for her valuable suggestions in writing this review paper.

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