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Mobile Banking in Germany

Eusebio Scornavacca
Victoria University of Wellington, New Zealand
Hartmut Hoehle
Victoria University of Wellington, New Zealand


Abstract
One of the first commercial mobile services was mobile banking. This paper explores the state-of-the-art of m-banking in Germany. It initially presents a brief discussion of the main characteristics of German banking practices, which is followed by an overview of the mobile services offered by the top 100 banks in the country. In addition, a detailed analysis the m-services offered by Postbank, Hamburg's Saving Bank, and the DZ Bank is presented. Finally, a discussion of the results is guided by a comparison with the findings obtained in previous studies undertaken in Germany (Wolf, 2003) Japan (Scornavacca & Barnes, 2004) and New Zealand (Scornavacca & Cairns, 2005). The paper concludes with a discussion about the future of mobile banking in Germany.

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Reference:Scornavacca, E., Hoehle, H. (2006). "Mobile Banking in Germany," Proceedings > Proceedings of Helsinki Mobility Roundtable . Sprouts: Working Papers on Information Systems, 6(28). http://sprouts.aisnet.org/6-28
Keywords:Mobile Banking; Services; Germany; Strategy; M-commerce
Item Type:Article - Volume 6 Article 28 (2006)
Language:English
Email: Eusebio Scornavacca (eusebio.scornavacca@vuw.ac.nz)
Hartmut Hoehle (hartmut.hoehle@vuw.ac.nz)

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