An ABC-Based Approach for Operational Business-ICT Alignment

Guido Dedene Catholic University of Leuven, Belgium

Stijn Viaene Catholoc University of Leuven, Belgium

Bjorn Cumps Catholic University of Leuven, Belgium

Manu de Backer Catholic University of Leuven, Belgium

Abstract
This paper focuses on Business-ICT Alignment at the operations level by means of an Activity-Based Costing approach. The Service and Technology Operations are defined as cost drivers for the Business and Service Activities by using analytical production functions (so-called profiles). It is explained how Service Level Agreements are the boundary conditions for determining these profiles. Managing the profiles ensures operational Business-ICT Alignment, especially for Capacity Planning and Cost Management and comparative Total Cost of Ownership evaluation purposes. Two Case Studies illustrate the methodology.

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Reference:	Dedene, G., Viaene, S., Cumps, B., Backer, M. de (2004). "An ABC-Based Approach for Operational Business-ICT Alignment," University of Amsterdam, Netherlands . Sprouts: Working Papers on Information Systems, 4(19). http://sprouts.aisnet.org/4-19
Keywords:	Business-ICT Alignment, Service Level Agreements, Information Management, Capacity Planning, Evaluation, ICT Cost Management
Item Type:	Article - Volume 4 Article 19 (2004)
Language:	English
Email:	Guido Dedene (Guido.Dedene@econ.kuleuven.ac.be) Stijn Viaene (Stijn.Viaene@econ.kuleuven.ac.be) Bjorn Cumps (Bjorn.Cumps@econ.kuleuven.ac.be) Manu de Backer (Manu.deBacker@econ.kuleuven.ac.be)

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