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Challenges for Service Science

Steven Alter
University of San Francisco, USA


Abstract
The call for papers for the SIG SVC 2011 workshop notes the importance of service oriented thinking and says that the workshop's goal is to explore the challenges of service orientation in IT. This paper is a conceptual contribution to the discussion. It uses ten suggestions as an organizing scheme for exploring basic questions about the nature and subject matter of service science. The questions are related to topics such as the definition of service and service system, the desirability of privileging service and servitization over products and productization, and the treatment of co-production of value, value constellations, and tradeoffs between conflicting stakeholder interests. The final suggestion is that research publications should declare a stance toward people and organizations related to treating them as though they are fallible humans, dutiful components of service systems, or humans simulating machines.

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Reference:Alter, S. (2011). "Challenges for Service Science," Proceedings > Proceedings of SIGSVC Workshop . Sprouts: Working Papers on Information Systems, 11(165). http://sprouts.aisnet.org/11-165
Keywords:service, service science, service system, servitize, co-creation of value.
Item Type:Article - Volume 11 Article 165 (2011)
Language:English
Email: Steven Alter (alter@usfca.edu)

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