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Service Elements Valuation Using an Enterprise Architecture Language

Fons Wijnhoven
University of Twente, Netherlands


Abstract
This article defines a service as an architecture of processes, software and infrastructure elements for serving people. An architecture language therefore is a means to structure and analyze the values of service elements and the service as a whole. We provide a value-based perspective, which first includes a review of the concept of value in the context of service architectures for services. Here we conclude that multiple, even competing, values are at stake for different parts of a service. Second, the paper discusses a method for the valuation of a service using competing value constructs. We also demonstrate by a case how a formal architecture language can be used to calculate service values. Finally, the results are discussed and suggestions for further research are given.

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Reference:Wijnhoven, F. (2011). "Service Elements Valuation Using an Enterprise Architecture Language," Proceedings > Proceedings of SIGSVC Workshop . Sprouts: Working Papers on Information Systems, 11(164). http://sprouts.aisnet.org/11-164
Keywords:Service value, Value centers, Service architecture, Architecture language
Item Type:Article - Volume 11 Article 164 (2011)
Language:English
Email: Fons Wijnhoven (a.b.j.m.wijnhoven@utwente.nl)

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