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Knowledge Transfer Processes in the IS Offshore Outsourcing Transition: A Conceptual Model

Oliver Krancher
University of Bern, Institute of Information Systems, Switzerland
Jens Dibbern
University of Bern, Institute of Information Systems, Switzerland


Abstract
Despite promising cost saving potential, many offshore software projects fail to realize the expected benefits. A frequent source of failure lies in the insufficient transfer of knowledge during the transition phase. Former literature has reported cases where some domains of knowledge were successfully transferred to vendor personnel whereas others were not. There is further evidence that the actual knowledge transfer processes often vary from case to case. This raises the question whether there is a systematic relationship between the chosen knowledge transfer process and know-ledge transfer success. This paper introduces a dynamic perspective that distinguishes different types of knowledge transfer processes explaining under which circumstances which type is deemed most appropriate to successfully transfer knowledge. Our paper draws on knowledge transfer literature, the Model of Work-Based Learning and theories from cognitive psychology to show how characteristics of know-ledge and the absorptive capacity of knowledge recipients fit particular knowledge transfer processes. The knowledge transfer processes are conceptualized as combinations of generic knowledge transfer activities. This results in six gestalts of know-ledge transfer processes, each representing a fit between the characteristics of the knowledge process and the characteristics of the knowledge to be transferred and the absorptive capacity of the knowledge recipient.

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Reference:Krancher, O., Dibbern, J. (2011). "Knowledge Transfer Processes in the IS Offshore Outsourcing Transition: A Conceptual Model," Proceedings > Proceedings of JAIS Theory Development Workshop . Sprouts: Working Papers on Information Systems, 11(145). http://sprouts.aisnet.org/11-145
Keywords:Knowledge Transfer, Offshore Outsourcing, Transition Phase, Work-Based Learning, Cognitive Load Theory
Item Type:Article - Volume 11 Article 145 (2011)
Language:English
Email: Oliver Krancher (oliver.krancher@iwi.unibe.ch)
Jens Dibbern (jens.dibbern@iwi.unibe.ch)

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