Exploring the Paper Bill's Role in the Bill Payment and Presentment Process

Joanne McNeish Ryerson University, Canada

Catherine Middleton Ryerson University, Canada

Abstract
This study is aimed at providing an improved explanation of the role and meaning of the paper bill when the apparent function of the paper bill can be replicated by the electronic bill payment and presentment system. While Actor Network Theory has been applied to other electronic systems and processes, this research is the one of the first to apply it to the paper bill and to reconceptualize the paper bill as an actor in the bill payment and presentment process.

Full Text Document:	PDF (Exploring the Paper Bill’s Role in the Bill Payment and Presentment Process) 243Kb
Reference:	McNeish, J.E., Middleton, C. (2010). "Exploring the Paper Bill's Role in the Bill Payment and Presentment Process," Proceedings > Proceedings of IFIP 8.2/Organizations and Society in Information Systems (OASIS) . Sprouts: Working Papers on Information Systems, 10(96). http://sprouts.aisnet.org/10-96
Keywords:	Actor Network Theory, Electronic Bill Payment and Presentment, Distrust
Item Type:	Article - Volume 10 Article 96 (2010)
Language:	English
Email:	Joanne McNeish (jmcneish@ryerson.ca) Catherine Middleton (catherine.middleton@ryerson.ca)

Repository Staff Only: item control page