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Searching for Mechanisms of Knowledge Integration in IT Operational Frameworks: The Case of ITIL

Mauricio Marrone
Macquarie Graduate School of Management, Australia


Abstract
The usage of IT Service Management frameworks such as ITIL has been on the rise. While there has been some research into the benefits that these frameworks provide, there has been no theoretical basis explaining why companies achieve these benefits. Taking a Knowledge-Based View of the firm provides an understanding of why organizations are able to create knowledge when implementing the frameworks. This research helps illustrate how IT Service Management frameworks can help in the knowledge integration process. Implications for practitioners and researchers are also discussed.

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Reference:Marrone, M. (2010). "Searching for Mechanisms of Knowledge Integration in IT Operational Frameworks: The Case of ITIL," Proceedings > Proceedings of SIGSVC Workshop . Sprouts: Working Papers on Information Systems, 10(127). http://sprouts.aisnet.org/10-127
Keywords:ITIL, IT Infrastructure Library, KBV, Knowledge-Based View
Item Type:Article - Volume 10 Article 127 (2010)
Language:English
Email: Mauricio Marrone (mmarron@uni-goettingen.de)

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