Service Systems and Social Innovation: Exploring Service, Value and Innovation within the Social Enterprise

Stephen Tracy University of Toronto, Faculty of Information, Canada

Kelly Lyons University of Toronto, Faculty of Information, Canada

Abstract
Service science, a growing multidisciplinary field concerned with the study of service systems and the value co-created within them, offers fresh perspectives, theories and analytical tools for understanding service innovation within businesses and organizations today. In recent years this emerging field has expanded considerably. However, despite significant advancements in developing a foundation of knowledge, methods, concepts and tools, a great deal of the existing scholarly contributions have focused on the study of service systems, service design and innovation within the context of competitive profit-seeking entities that focus on a single, financial bottom line. This paper aims to contribute to a relatively unexplored dimension of the service science literature through an investigation of a special type of business venture, the social enterprise.

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Reference:	Tracy, S.M., Lyons, K. (2010). "Service Systems and Social Innovation: Exploring Service, Value and Innovation within the Social Enterprise," Proceedings > Proceedings of SIGSVC Workshop . Sprouts: Working Papers on Information Systems, 10(125). http://sprouts.aisnet.org/10-125
Keywords:	service science, service system, systems design, triple bottom line, social enterprise, social innovation
Item Type:	Article - Volume 10 Article 125 (2010)
Language:	English
Email:	Stephen Tracy (stephen.tracy@utoronto.ca) Kelly Lyons (kelly.lyons@utoronto.ca)

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