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Coordinating the Relationship between IT Services Providers and Clients: The Case of Cloud Computing

Daphne Simmonds
University of South Florida, USA
Rosann Webb Collins
University of South Florida, USA
Don Berndt
University of South Florida, USA


Abstract
The focus of this research is on the IT service relationships that exist between clients and providers in cloud computing. Cloud computing is an important context in IT services management since it has become an increasingly popular delivery model. We use coordination theory and a case study of a cloud computing-based company to investigate how cloud service relationships are managed. Evidence of both the standardized and customized relationships is based on a case study of SiteWit, a new startup company that is both a user and provider of cloud services. This company is an interesting case to study, given the real-time, intensive nature of the technical demands, the multiple service relationships that must be managed, while at the same time minimizing costs.

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Reference:Simmonds, D., Collins, RW., Berndt, D. (2010). "Coordinating the Relationship between IT Services Providers and Clients: The Case of Cloud Computing," Proceedings > Proceedings of SIGSVC Workshop . Sprouts: Working Papers on Information Systems, 10(123). http://sprouts.aisnet.org/10-123
Keywords:IT service relationships, SaaS, IaaS, Cloud Computing,
Item Type:Article - Volume 10 Article 123 (2010)
Language:English
Email: Daphne Simmonds (dsimmonds@usf.edu)
Rosann Webb Collins (rwcollins@usf.edu)
Don Berndt (dberndt@mail.usf.edu)

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